{"page":{"id":"01HWMN9TM3JV6JP4RRXK0Z4JER","name":"Wordsmith","url":"https://status.wordsmith.ai/","updated_at":"2026-08-11T05:54:01Z"},"incidents":[{"id":"01KZPVEVB0QRVH1ND0Z9NNNCZJ","name":"Agent inference timeouts","status":"resolved","created_at":"2026-08-10T22:07:29Z","updated_at":"2026-08-11T05:54:01Z","resolved_at":"2026-08-11T05:54:01Z","impact":"major","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KZQP53E3GHPEF8QTAD3RVHBV","body":"The problem is confirmed to be resolved","created_at":"2026-08-11T05:54:01Z","display_at":"2026-08-11T05:54:01Z","incident_id":"01KZPVEVB0QRVH1ND0Z9NNNCZJ","status":"resolved","updated_at":"2026-08-11T05:54:01Z"},{"id":"01KZPYTV58ESQG2ECVRD60Q0WW","body":"The issue has been identified and fixed, we are monitoring the system","created_at":"2026-08-10T23:06:27Z","display_at":"2026-08-10T23:06:27Z","incident_id":"01KZPVEVB0QRVH1ND0Z9NNNCZJ","status":"monitoring","updated_at":"2026-08-10T23:06:27Z"},{"id":"01KZPVEVB085SYYBP2MZFNH3MZ","body":"Some users are experiencing agent inference timeouts. We are investigating the issue.","created_at":"2026-08-10T22:07:29Z","display_at":"2026-08-10T22:07:29Z","incident_id":"01KZPVEVB0QRVH1ND0Z9NNNCZJ","status":"investigating","updated_at":"2026-08-10T22:07:29Z"}]},{"id":"01KXGNYWNJJJM32T5ZVZAKXEV6","name":"Some queries are failing","status":"resolved","created_at":"2026-07-14T16:04:33Z","updated_at":"2026-07-14T16:10:22Z","resolved_at":"2026-07-14T16:10:22Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KXGP9HAHSC4CQ57JX3X18PYE","body":"No errors observed","created_at":"2026-07-14T16:10:22Z","display_at":"2026-07-14T16:10:22Z","incident_id":"01KXGNYWNJJJM32T5ZVZAKXEV6","status":"resolved","updated_at":"2026-07-14T16:10:22Z"},{"id":"01KXGP50V7BRK3CTM2WDSPHKRH","body":"Back to normal","created_at":"2026-07-14T16:07:54Z","display_at":"2026-07-14T16:07:53Z","incident_id":"01KXGNYWNJJJM32T5ZVZAKXEV6","status":"monitoring","updated_at":"2026-07-14T16:07:54Z"},{"id":"01KXGNYWNJ70BCPV2Y6WC0HTQ7","body":"A recent update is causing some questions to fail. We are reverting the changes to a working version","created_at":"2026-07-14T16:04:33Z","display_at":"2026-07-14T16:04:33Z","incident_id":"01KXGNYWNJJJM32T5ZVZAKXEV6","status":"identified","updated_at":"2026-07-14T16:04:33Z"}]},{"id":"01KX35NB21T6Q4HN9M3G7B94XB","name":"Slack bot sometimes misses to answer","status":"resolved","created_at":"2026-07-09T10:09:35Z","updated_at":"2026-07-09T10:50:45Z","resolved_at":"2026-07-09T10:50:44Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KX380PTQAWJFZQZAMB3BM2MV","body":"The issue has been resolved.","created_at":"2026-07-09T10:50:44Z","display_at":"2026-07-09T10:50:44Z","incident_id":"01KX35NB21T6Q4HN9M3G7B94XB","status":"resolved","updated_at":"2026-07-09T10:50:44Z"},{"id":"01KX37307AAYBNXNXKECV8S74Y","body":"The issue has been identified and fix is being deployed","created_at":"2026-07-09T10:34:31Z","display_at":"2026-07-09T10:34:31Z","incident_id":"01KX35NB21T6Q4HN9M3G7B94XB","status":"identified","updated_at":"2026-07-09T10:34:31Z"},{"id":"01KX35NB21JTJRDPY91KWX6J4V","body":"Slack bot is not answering some of the messages for some users. We are investigating the issue","created_at":"2026-07-09T10:09:35Z","display_at":"2026-07-09T10:09:35Z","incident_id":"01KX35NB21T6Q4HN9M3G7B94XB","status":"investigating","updated_at":"2026-07-09T10:09:35Z"}]},{"id":"01KTY8AWKJGET53CJ3CP7JY4G9","name":"Some users experience unresponsive chat","status":"resolved","created_at":"2026-06-12T15:48:42Z","updated_at":"2026-06-12T17:31:48Z","resolved_at":"2026-06-12T17:31:48Z","impact":"major","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KTYE7N5KBJCGA361KD7TZRAW","body":"After monitoring, we noticed no issues. Therefore, we consider this incident resolved.","created_at":"2026-06-12T17:31:48Z","display_at":"2026-06-12T17:31:48Z","incident_id":"01KTY8AWKJGET53CJ3CP7JY4G9","status":"resolved","updated_at":"2026-06-12T17:31:48Z"},{"id":"01KTY9K4TFXRCZY770WRH1BP4R","body":"We identified the issue and fixed it, we will continue monitoring to make sure all systems are operational again.","created_at":"2026-06-12T16:10:41Z","display_at":"2026-06-12T16:10:41Z","incident_id":"01KTY8AWKJGET53CJ3CP7JY4G9","status":"monitoring","updated_at":"2026-06-12T16:10:41Z"},{"id":"01KTY8AWKJVJRG42MP0SXSDGDA","body":"Some users are experiencing unresponsive Wordsmith chat, we are investigating the issue","created_at":"2026-06-12T15:48:42Z","display_at":"2026-06-12T15:48:42Z","incident_id":"01KTY8AWKJGET53CJ3CP7JY4G9","status":"investigating","updated_at":"2026-06-12T15:48:42Z"}]},{"id":"01KT1ERCDECDXATMAWN7RQHQVE","name":"Some Repositories and Skills not loading in Wordsmith","status":"resolved","created_at":"2026-06-01T11:22:57Z","updated_at":"2026-06-04T08:43:36Z","resolved_at":"2026-06-04T08:43:36Z","impact":"major","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KT8WTQR60DDGTR2FE45BWM53","body":"All functionality is back to normal. ","created_at":"2026-06-04T08:43:36Z","display_at":"2026-06-04T08:43:36Z","incident_id":"01KT1ERCDECDXATMAWN7RQHQVE","status":"resolved","updated_at":"2026-06-04T08:43:36Z"},{"id":"01KT1KYK5M3B4XM3ZBEDEPY8RY","body":"We have mitigated the issue and monitoring to ensure the fix has worked. ","created_at":"2026-06-01T12:53:44Z","display_at":"2026-06-01T12:53:44Z","incident_id":"01KT1ERCDECDXATMAWN7RQHQVE","status":"monitoring","updated_at":"2026-06-01T12:53:44Z"},{"id":"01KT1ERCDEDXCE1MZF7Y6AN901","body":"We've identified an issue where some Wordsmith Repositories and Skills are not visible in the Wordsmith web app.  There is no identified data loss, the issue is caused by a problem with indexing which we are currently mitigating. ","created_at":"2026-06-01T11:22:57Z","display_at":"2026-06-01T11:22:57Z","incident_id":"01KT1ERCDECDXATMAWN7RQHQVE","status":"identified","updated_at":"2026-06-01T11:22:57Z"}]},{"id":"01KSYYP5M0J55GP05D1S87TFV0","name":"Wordsmith inference issues","status":"resolved","created_at":"2026-05-31T12:03:39Z","updated_at":"2026-06-01T11:20:10Z","resolved_at":"2026-06-01T11:20:10Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KT1EK8HZ93ZRRWAR6QM7SXKX","body":"This issue is now resolved.  We had an issue provisioning virtual machines for sessions, which has now been resolved. ","created_at":"2026-06-01T11:20:10Z","display_at":"2026-06-01T11:20:10Z","incident_id":"01KSYYP5M0J55GP05D1S87TFV0","status":"resolved","updated_at":"2026-06-01T11:20:10Z"},{"id":"01KSZ989GXWDC18RCMTP86SQEV","body":"A fix has been implemented and we are monitoring its effects.","created_at":"2026-05-31T15:08:18Z","display_at":"2026-05-31T15:08:18Z","incident_id":"01KSYYP5M0J55GP05D1S87TFV0","status":"monitoring","updated_at":"2026-05-31T15:08:18Z"},{"id":"01KSYYP5M03HBTPCW4XGQ2DJ0J","body":"Some of our customers experiencing issues running inferences, we are investigating the root cause","created_at":"2026-05-31T12:03:39Z","display_at":"2026-05-31T12:03:39Z","incident_id":"01KSYYP5M0J55GP05D1S87TFV0","status":"investigating","updated_at":"2026-05-31T12:03:39Z"}]},{"id":"01KSMVMC1X1G7NR28JBEC17RQS","name":"Issues loading chats and reviews","status":"resolved","created_at":"2026-05-27T13:57:50Z","updated_at":"2026-05-27T14:45:17Z","resolved_at":"2026-05-27T14:45:17Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KSMYB85ZPBZ01NC3QSFAST5E","body":"This issue was causing chats to fail to load when a page was refreshed,  and the reviews list in Activity wasn't loading correctly.  The issues have now been resolved and performance back to normal. ","created_at":"2026-05-27T14:45:17Z","display_at":"2026-05-27T14:45:17Z","incident_id":"01KSMVMC1X1G7NR28JBEC17RQS","status":"resolved","updated_at":"2026-05-27T14:45:17Z"},{"id":"01KSMVMC1XYFSQ10NXA61SQMF6","body":"An issue is impacting chat loads and reviews.  We're implementing a fix and will update shortly","created_at":"2026-05-27T13:57:50Z","display_at":"2026-05-27T13:57:50Z","incident_id":"01KSMVMC1X1G7NR28JBEC17RQS","status":"identified","updated_at":"2026-05-27T13:57:50Z"}]},{"id":"01KR4D4PCPZ1E5WDDFCBB097A1","name":"Some customers experiencing issues with starting chat","status":"resolved","created_at":"2026-05-08T18:21:03Z","updated_at":"2026-05-09T09:45:50Z","resolved_at":"2026-05-08T18:30:00Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KR6220FDA36DYGJN4M7C1456","body":"Incident has now been resolved","created_at":"2026-05-09T09:45:50Z","display_at":"2026-05-08T18:30:00Z","incident_id":"01KR4D4PCPZ1E5WDDFCBB097A1","status":"resolved","updated_at":"2026-05-09T09:47:12Z"},{"id":"01KR4D4PCPK9565BQT8DAE54W4","body":"We are seeing some customers having issues starting new chat, we are investigating root cause","created_at":"2026-05-08T18:21:03Z","display_at":"2026-05-08T18:21:03Z","incident_id":"01KR4D4PCPZ1E5WDDFCBB097A1","status":"investigating","updated_at":"2026-05-08T18:21:03Z"}]},{"id":"01KPAYYHJ6F88AX0PGSXB6FW2W","name":"Partial outage in the US region","status":"resolved","created_at":"2026-04-16T10:56:19Z","updated_at":"2026-04-16T12:57:03Z","resolved_at":"2026-04-16T12:57:03Z","impact":"major","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KPB5VKQMC2E4FB1XQHABZ8T3","body":"Incident has been resolved.","created_at":"2026-04-16T12:57:03Z","display_at":"2026-04-16T12:57:03Z","incident_id":"01KPAYYHJ6F88AX0PGSXB6FW2W","status":"resolved","updated_at":"2026-04-16T12:57:03Z"},{"id":"01KPB1QKAZQ3EEQ9F2RJ65VR3T","body":"The incident has been resolved, operations are recovering. We will be monitoring to ensure service quality.","created_at":"2026-04-16T11:44:57Z","display_at":"2026-04-16T11:44:57Z","incident_id":"01KPAYYHJ6F88AX0PGSXB6FW2W","status":"monitoring","updated_at":"2026-04-16T11:44:57Z"},{"id":"01KPAYYHJ6N99V40YPVTZW73Q2","body":"We are currently investigating an issue that is causing an outage for our **US customers**. It's affecting the ability of our agents to call tools and a few features like Reports.","created_at":"2026-04-16T10:56:19Z","display_at":"2026-04-16T10:56:19Z","incident_id":"01KPAYYHJ6F88AX0PGSXB6FW2W","status":"investigating","updated_at":"2026-04-16T10:56:19Z"}]},{"id":"01KP3Q1XBJ9RVPFAEDRE5RQRJN","name":"Slow responses on chat","status":"resolved","created_at":"2026-04-13T15:23:40Z","updated_at":"2026-04-13T18:06:12Z","resolved_at":"2026-04-13T18:06:12Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KP40BGQ9RN099FGDS6ZMY9PG","body":"All systems working normally.","created_at":"2026-04-13T18:06:12Z","display_at":"2026-04-13T18:06:12Z","incident_id":"01KP3Q1XBJ9RVPFAEDRE5RQRJN","status":"resolved","updated_at":"2026-04-13T18:06:12Z"},{"id":"01KP3SHMF3N47DA74778117T4P","body":"We have identified the issue and released a patch. We will be monitoring to ensure it has been resolved.","created_at":"2026-04-13T16:07:12Z","display_at":"2026-04-13T16:07:12Z","incident_id":"01KP3Q1XBJ9RVPFAEDRE5RQRJN","status":"monitoring","updated_at":"2026-04-13T16:07:12Z"},{"id":"01KP3Q1XBJRGWKKKAQKK60WZ9Q","body":"We are currently seeing an increased number of requests that is slowing down some of our responses. We are investigating the issue.","created_at":"2026-04-13T15:23:40Z","display_at":"2026-04-13T15:23:40Z","incident_id":"01KP3Q1XBJ9RVPFAEDRE5RQRJN","status":"investigating","updated_at":"2026-04-13T15:23:40Z"}]},{"id":"01KN6PZWFF78AEK94WK286BMQ3","name":"Errors loading app.wordsmith.ai website","status":"resolved","created_at":"2026-04-02T09:04:35Z","updated_at":"2026-04-02T10:34:46Z","resolved_at":"2026-04-02T10:34:46Z","impact":"major","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KN6W50EGMZ207D15FC46SN1F","body":"Service working normally now.","created_at":"2026-04-02T10:34:46Z","display_at":"2026-04-02T10:34:46Z","incident_id":"01KN6PZWFF78AEK94WK286BMQ3","status":"resolved","updated_at":"2026-04-02T10:34:46Z"},{"id":"01KN6QZCJ3RJQA9F0SC01WTGPX","body":"The issue has been resolved, we are monitoring system health","created_at":"2026-04-02T09:21:47Z","display_at":"2026-04-02T09:21:47Z","incident_id":"01KN6PZWFF78AEK94WK286BMQ3","status":"monitoring","updated_at":"2026-04-02T09:21:47Z"},{"id":"01KN6PZWFFC0MHQ60416BXF9XP","body":"Some customers are experiencing issues loading Wordsmith website. We are investigating the issue","created_at":"2026-04-02T09:04:35Z","display_at":"2026-04-02T09:04:35Z","incident_id":"01KN6PZWFF78AEK94WK286BMQ3","status":"investigating","updated_at":"2026-04-02T09:04:35Z"}]},{"id":"01KN2QS5PH88ZAWCEZH7JYPJ7S","name":"Some users experiencing delayed responses in chat","status":"resolved","created_at":"2026-03-31T20:01:26Z","updated_at":"2026-03-31T22:34:44Z","resolved_at":"2026-03-31T22:34:44Z","impact":"major","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KN30HVY8H65VC8MBC1E5TMJZ","body":"The issue has been resolved","created_at":"2026-03-31T22:34:44Z","display_at":"2026-03-31T22:34:44Z","incident_id":"01KN2QS5PH88ZAWCEZH7JYPJ7S","status":"resolved","updated_at":"2026-03-31T22:34:44Z"},{"id":"01KN2Y3TXJDH8608ERH9B3DZ6S","body":"The issue has been identified and the fix is being deployed","created_at":"2026-03-31T21:52:07Z","display_at":"2026-03-31T21:52:07Z","incident_id":"01KN2QS5PH88ZAWCEZH7JYPJ7S","status":"identified","updated_at":"2026-03-31T21:52:07Z"},{"id":"01KN2QS5PHGVT0MFDZM0KXSFK1","body":"We are seeing some users experiencing delayed responses in chat (page refresh helps to speed up). We are investigating the issue.","created_at":"2026-03-31T20:01:26Z","display_at":"2026-03-31T20:01:26Z","incident_id":"01KN2QS5PH88ZAWCEZH7JYPJ7S","status":"investigating","updated_at":"2026-03-31T20:01:26Z"}]},{"id":"01KN1VKCQTW9XKA2HPBM88ECWN","name":"Document conversion issues","status":"resolved","created_at":"2026-03-31T11:48:56Z","updated_at":"2026-03-31T18:52:26Z","resolved_at":"2026-03-31T18:52:26Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KN2KTVANQGEGGPJT52AAKDV5","body":"The issue has been resolved","created_at":"2026-03-31T18:52:26Z","display_at":"2026-03-31T18:52:26Z","incident_id":"01KN1VKCQTW9XKA2HPBM88ECWN","status":"resolved","updated_at":"2026-03-31T18:52:26Z"},{"id":"01KN244ZFM80WR9175P4W103FX","body":"The issue has been identified and mitigated. We are monitoring overall system health.","created_at":"2026-03-31T14:18:21Z","display_at":"2026-03-31T14:18:21Z","incident_id":"01KN1VKCQTW9XKA2HPBM88ECWN","status":"monitoring","updated_at":"2026-03-31T14:18:21Z"},{"id":"01KN1VKCQTDTX3SE95VWSVR98J","body":"We are experiencing some issues with document conversion/export, we are investigating the issue.","created_at":"2026-03-31T11:48:56Z","display_at":"2026-03-31T11:48:56Z","incident_id":"01KN1VKCQTW9XKA2HPBM88ECWN","status":"investigating","updated_at":"2026-03-31T11:48:56Z"}]},{"id":"01KHR7N2R2SQSVDYYJ8N4N2EF8","name":"Chat responses intermittent or unavailable","status":"resolved","created_at":"2026-02-18T11:20:05Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2026-02-18T12:48:22Z","impact":"none","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KHRCPQSBX5TXCRTVW5EZMSY2","body":"All systems are fully operational again","created_at":"2026-02-18T12:48:22Z","display_at":"2026-02-18T12:48:22Z","incident_id":"01KHR7N2R2SQSVDYYJ8N4N2EF8","status":"resolved","updated_at":"2026-02-18T12:48:22Z"},{"id":"01KHR7W548MEF3746PVNRP10K5","body":"We have identified the issue, and are now monitoring the fix.","created_at":"2026-02-18T11:23:56Z","display_at":"2026-02-18T11:23:56Z","incident_id":"01KHR7N2R2SQSVDYYJ8N4N2EF8","status":"monitoring","updated_at":"2026-02-18T11:23:56Z"},{"id":"01KHR7N2R2KBW09W17X9BCHXXK","body":"We are currently investigating an issue where some customers may experience issues in chat responses being unavailable.","created_at":"2026-02-18T11:20:05Z","display_at":"2026-02-18T11:20:05Z","incident_id":"01KHR7N2R2SQSVDYYJ8N4N2EF8","status":"investigating","updated_at":"2026-02-18T11:20:05Z"}]},{"id":"01KABKH4ABTRFF4NKBA7ET5MMW","name":"Marketing website is down","status":"resolved","created_at":"2025-11-18T13:47:38Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-11-18T15:01:18Z","impact":"major","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01KABQR16FSZH8WYVS4JE6RX8G","body":"This incident should be resolved now, but will keep monitoring for the time being","created_at":"2025-11-18T15:01:18Z","display_at":"2025-11-18T15:01:18Z","incident_id":"01KABKH4ABTRFF4NKBA7ET5MMW","status":"resolved","updated_at":"2025-11-18T15:01:18Z"},{"id":"01KABKH4ABHS1CV5W0S0ZFVQTB","body":"Due to Clouflare outage our marketing website ([www.wordsmith.ai](http://www.wordsmith.ai \"www.wordsmith.ai\")) is down. The main app, Slack, email and API are unaffected ([app.wordsmith.ai](http://app.wordsmith.ai \"app.wordsmith.ai\")).","created_at":"2025-11-18T13:47:38Z","display_at":"2025-11-18T13:47:38Z","incident_id":"01KABKH4ABTRFF4NKBA7ET5MMW","status":"identified","updated_at":"2025-11-18T13:47:38Z"}]},{"id":"01K8RHPV8KQBYJBTRJFVA2334S","name":"Word Add-in Service Disruption due to Critical Azure Network Availability Issues","status":"resolved","created_at":"2025-10-29T17:54:32Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-10-29T19:26:39Z","impact":"critical","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01K8RPZH1Y932SKWNXRK9Z48EJ","body":"Our Word add-in and integrations are fully operational again.","created_at":"2025-10-29T19:26:39Z","display_at":"2025-10-29T19:26:39Z","incident_id":"01K8RHPV8KQBYJBTRJFVA2334S","status":"resolved","updated_at":"2025-10-29T19:26:39Z"},{"id":"01K8RHPV8KV4QJ059FEZ8W8H79","body":"Our Word add-in is currently experiencing a service disruption and is not responding. This issue is a result of a major network availability problem within Microsoft Azure’s infrastructure that is impacting numerous services globally.","created_at":"2025-10-29T17:54:32Z","display_at":"2025-10-29T17:54:32Z","incident_id":"01K8RHPV8KQBYJBTRJFVA2334S","status":"investigating","updated_at":"2025-10-29T17:54:32Z"}]},{"id":"01K8K2E0KYCPRJJHM97BCWFPQB","name":"Slack bot is not responding to channel messages","status":"resolved","created_at":"2025-10-27T14:51:22Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-10-27T15:37:03Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01K8K51NAQGESWHA4KST9NJ6NF","body":"The issue has been resolved","created_at":"2025-10-27T15:37:03Z","display_at":"2025-10-27T15:37:03Z","incident_id":"01K8K2E0KYCPRJJHM97BCWFPQB","status":"resolved","updated_at":"2025-10-27T15:37:03Z"},{"id":"01K8K3V5J2M61BD70K8FCTEQBX","body":"The issue has been identified, fix is incoming.","created_at":"2025-10-27T15:16:01Z","display_at":"2025-10-27T15:16:01Z","incident_id":"01K8K2E0KYCPRJJHM97BCWFPQB","status":"identified","updated_at":"2025-10-27T15:16:01Z"},{"id":"01K8K2E0KYTRN2GB5FTZ91VVAB","body":"We are seeing the issue with slack bot not responding to channel messages for some customers. Direct messages and @ mentions seem unaffected.\n\nWe are investigating issue right now, please use @ mention to get the answer from the bot in the meantime.","created_at":"2025-10-27T14:51:22Z","display_at":"2025-10-27T14:51:22Z","incident_id":"01K8K2E0KYCPRJJHM97BCWFPQB","status":"investigating","updated_at":"2025-10-27T14:51:22Z"}]},{"id":"01K846AK21ENMQRW5M9BQV0TVK","name":"Service Interruption","status":"resolved","created_at":"2025-10-21T20:10:47Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-10-22T08:38:21Z","impact":"major","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01K85H3D3N0APMCCY3JVC8QPH3","body":"All functionality is back to normal 22 October 2025 00:00 UTC","created_at":"2025-10-22T08:38:21Z","display_at":"2025-10-22T08:38:21Z","incident_id":"01K846AK21ENMQRW5M9BQV0TVK","status":"resolved","updated_at":"2025-10-22T08:38:21Z"},{"id":"01K847T60PQAF3WEY8HNRTSWS6","body":"A fix has been rolled out and users should be able to access the service as normal. We will continue to monitor the situation.","created_at":"2025-10-21T20:36:47Z","display_at":"2025-10-21T20:36:47Z","incident_id":"01K846AK21ENMQRW5M9BQV0TVK","status":"monitoring","updated_at":"2025-10-21T20:36:47Z"},{"id":"01K846V1QZP913D093NA1JMJT2","body":"Route cause has been identified a fix has been implemented. The fix could take a while to reach all affected users.","created_at":"2025-10-21T20:19:47Z","display_at":"2025-10-21T20:19:47Z","incident_id":"01K846AK21ENMQRW5M9BQV0TVK","status":"identified","updated_at":"2025-10-21T20:19:47Z"},{"id":"01K846AK21MJRGS2A85KEEJAZN","body":"Users may not be able to access Wordsmith, our engineers are actively investigating the issue.","created_at":"2025-10-21T20:10:47Z","display_at":"2025-10-21T20:10:47Z","incident_id":"01K846AK21ENMQRW5M9BQV0TVK","status":"investigating","updated_at":"2025-10-21T20:10:47Z"}]},{"id":"01K099T7AETXFWVGX59JV49JE7","name":"Workspace indexing issues","status":"resolved","created_at":"2025-07-16T09:42:23Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-07-17T05:38:06Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01K0XW52XTWFFD5DW71R173XSD","body":"Implemented fixes have mitigated the issue. We will continue to monitor this closely. All systems have returned to an operational status.","created_at":"2025-07-24T09:27:42Z","display_at":"2025-07-24T09:27:42Z","incident_id":"01K099T7AETXFWVGX59JV49JE7","status":"resolved","updated_at":"2025-07-24T09:27:42Z"},{"id":"01K0XSNH04FRVTYZ2444RMEHGG","body":"We have implemented some changes to mitigate the issues and are continuing to monitor their impact.","created_at":"2025-07-24T08:44:15Z","display_at":"2025-07-24T08:44:15Z","incident_id":"01K099T7AETXFWVGX59JV49JE7","status":"monitoring","updated_at":"2025-07-24T08:44:15Z"},{"id":"01K0VA8EH7TMG6P5WZT7TRKRQD","body":"Some customers are experiencing issues with Wordsmith which we are actively investigating.","created_at":"2025-07-23T09:36:29Z","display_at":"2025-07-23T09:36:29Z","incident_id":"01K099T7AETXFWVGX59JV49JE7","status":"investigating","updated_at":"2025-07-23T09:36:29Z"},{"id":"01K0BE7MSR106FGCF6DH2DBKJB","body":"The issue has been resolved","created_at":"2025-07-17T05:38:06Z","display_at":"2025-07-17T05:38:06Z","incident_id":"01K099T7AETXFWVGX59JV49JE7","status":"resolved","updated_at":"2025-07-17T05:38:06Z"},{"id":"01K0AQJRB2WS6FYVSXRD45JSH8","body":"The issue has been resolved, and all workspaces affected are fully recovered and contain data from all sourced added during downtime. We are monitoring to make sure all system are operational.","created_at":"2025-07-16T23:02:13Z","display_at":"2025-07-16T23:02:13Z","incident_id":"01K099T7AETXFWVGX59JV49JE7","status":"monitoring","updated_at":"2025-07-16T23:02:13Z"},{"id":"01K099T7AE9CK4H74HX2HMPAT3","body":"We are seeing some issues for customers creating new workspaces and getting source documents indexed. We are investigating the issue.","created_at":"2025-07-16T09:42:23Z","display_at":"2025-07-16T09:42:23Z","incident_id":"01K099T7AETXFWVGX59JV49JE7","status":"investigating","updated_at":"2025-07-16T09:42:23Z"}]},{"id":"01JZN8WGNZAKVANZ3P6KATRVXD","name":"Service disruption due to third-party provider issue","status":"resolved","created_at":"2025-07-08T15:01:21Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-07-08T16:02:16Z","impact":"major","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01JZNCC2HFZKQRHK2WAZ73SQ0G","body":"This incident has been resolved.","created_at":"2025-07-08T16:02:16Z","display_at":"2025-07-08T16:02:16Z","incident_id":"01JZN8WGNZAKVANZ3P6KATRVXD","status":"resolved","updated_at":"2025-07-08T16:02:16Z"},{"id":"01JZN9YW3HYX5NK35683CN87R8","body":"The issue has been mitigated by switching providers, and we're currently monitoring to confirm stability.","created_at":"2025-07-08T15:20:07Z","display_at":"2025-07-08T15:20:07Z","incident_id":"01JZN8WGNZAKVANZ3P6KATRVXD","status":"monitoring","updated_at":"2025-07-08T15:20:07Z"},{"id":"01JZN8WGNZB4Z16H5SPP0985BE","body":"We’re currently experiencing service disruptions stemming from an issue with one of our third-party providers.","created_at":"2025-07-08T15:01:21Z","display_at":"2025-07-08T15:01:21Z","incident_id":"01JZN8WGNZAKVANZ3P6KATRVXD","status":"investigating","updated_at":"2025-07-08T15:01:21Z"}]},{"id":"01JZMKSZ24FQZ5FKA1BNQ8HFH4","name":"Some customers are experiencing issues using Wordsmith","status":"resolved","created_at":"2025-07-08T08:52:57Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-07-08T13:20:38Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01JZN343HW8YK83P0ZRHTRESHE","body":"This incident has been resolved.","created_at":"2025-07-08T13:20:38Z","display_at":"2025-07-08T13:20:38Z","incident_id":"01JZMKSZ24FQZ5FKA1BNQ8HFH4","status":"resolved","updated_at":"2025-07-08T13:20:38Z"},{"id":"01JZMRSB5PK1B9CRGJXQ9TEKD9","body":"We have identified issue and mitigated it. We are monitoring the status now.","created_at":"2025-07-08T10:20:00Z","display_at":"2025-07-08T10:20:00Z","incident_id":"01JZMKSZ24FQZ5FKA1BNQ8HFH4","status":"monitoring","updated_at":"2025-07-08T10:20:00Z"},{"id":"01JZMKSZ2468XZXG68203Q6Q4S","body":"Some customers are experiencing issues using Wordsmith. We are investigating","created_at":"2025-07-08T08:52:57Z","display_at":"2025-07-08T08:52:57Z","incident_id":"01JZMKSZ24FQZ5FKA1BNQ8HFH4","status":"investigating","updated_at":"2025-07-08T08:52:57Z"}]},{"id":"01JXJRPVJGE12QJRP9Y9ATFGBA","name":"Web search not working","status":"resolved","created_at":"2025-06-12T19:08:46Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-06-12T21:51:59Z","impact":"major","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01JXK21QT9MKRVYEYEHP2P1MKX","body":"**MONITORING COMPLETE:** After monitoring, all services have remained stable and performing within normal parameters. The incident is now officially resolved.","created_at":"2025-06-12T21:51:59Z","display_at":"2025-06-12T21:51:59Z","incident_id":"01JXJRPVJGE12QJRP9Y9ATFGBA","status":"resolved","updated_at":"2025-06-12T21:51:59Z"},{"id":"01JXJZ8PDPH4A461M8X7WFF257","body":"**FULL RECOVERY:** Google APIs have been restored and all services are now fully operational. Web search functionality has been completely restored following the recovery of Google's Custom Search API and related services.\n\nWe are continuing to monitor all services for stability.","created_at":"2025-06-12T21:03:22Z","display_at":"2025-06-12T21:03:22Z","incident_id":"01JXJRPVJGE12QJRP9Y9ATFGBA","status":"monitoring","updated_at":"2025-06-12T21:03:22Z"},{"id":"01JXJVYTS8VBTF50N30QEF9PH7","body":"**PARTIAL RECOVERY:** We have successfully implemented emergency fallback to alternative LLM providers for our AI functionality. Core chat and content generation features are now restored and operating normally.\n\n**Still Affected:**\n\n• Web Search functionality (Complete outage - Google APIs still down)","created_at":"2025-06-12T20:05:33Z","display_at":"2025-06-12T20:05:33Z","incident_id":"01JXJRPVJGE12QJRP9Y9ATFGBA","status":"identified","updated_at":"2025-06-12T20:05:33Z"},{"id":"01JXJTNK4BMNK00JRJNZ089Z40","body":"In addition to the ongoing Google API outages, we are now experiencing issues with Anthropic's Claude API. Our primary AI chat functionality is currently unavailable, expanding the scope of this incident.","created_at":"2025-06-12T19:43:01Z","display_at":"2025-06-12T19:43:01Z","incident_id":"01JXJRPVJGE12QJRP9Y9ATFGBA","status":"identified","updated_at":"2025-06-12T19:43:01Z"},{"id":"01JXJRPVJG0MWJ7N64XJ46GXMD","body":"Our AI application is experiencing significant functionality issues due to an ongoing outage affecting multiple Google APIs. The primary impact is complete failure of web search capabilities within our app, along with degraded performance in other Google-dependent features.","created_at":"2025-06-12T19:08:46Z","display_at":"2025-06-12T19:08:46Z","incident_id":"01JXJRPVJGE12QJRP9Y9ATFGBA","status":"identified","updated_at":"2025-06-12T19:08:46Z"}]},{"id":"01JV6X96R8FN3020JRWMZE49P8","name":"Zendesk ticket processing issues","status":"resolved","created_at":"2025-05-14T08:06:24Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-05-17T21:47:17Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01JVG3EEASQMPF3AWJNC4FF2AF","body":"Cleanup completed, tickets are processing as usual","created_at":"2025-05-17T21:47:17Z","display_at":"2025-05-17T21:47:17Z","incident_id":"01JV6X96R8FN3020JRWMZE49P8","status":"resolved","updated_at":"2025-05-17T21:47:17Z"},{"id":"01JV7HJPS31GST26BZ3FK426JH","body":"We identified and deployed the fix. We are backfilling ticket processing for the outage period.","created_at":"2025-05-14T14:01:07Z","display_at":"2025-05-14T14:01:07Z","incident_id":"01JV6X96R8FN3020JRWMZE49P8","status":"monitoring","updated_at":"2025-05-14T14:01:07Z"},{"id":"01JV6X96R8Z5358ANJVR0RVV2J","body":"Some of our customers experience issues with Zendesk ticket processing","created_at":"2025-05-14T08:06:24Z","display_at":"2025-05-14T08:06:24Z","incident_id":"01JV6X96R8FN3020JRWMZE49P8","status":"investigating","updated_at":"2025-05-14T08:06:24Z"}]},{"id":"01JTKK4EGS0G845Q5HK8W8NFBV","name":"Some customers experience issues with Wordsmith assistant replies in chat","status":"resolved","created_at":"2025-05-06T20:03:28Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-05-07T10:14:09Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01JTN3T2QTQZ30FQGHK7FM6486","body":"The issue has been fully resolved now","created_at":"2025-05-07T10:14:09Z","display_at":"2025-05-07T10:14:09Z","incident_id":"01JTKK4EGS0G845Q5HK8W8NFBV","status":"resolved","updated_at":"2025-05-07T10:14:09Z"},{"id":"01JTKNY63894QQ21HZXBTWVSEB","body":"The issue has been identified and mitigated. We are monitoring recovery.","created_at":"2025-05-06T20:52:29Z","display_at":"2025-05-06T20:52:29Z","incident_id":"01JTKK4EGS0G845Q5HK8W8NFBV","status":"monitoring","updated_at":"2025-05-06T20:52:29Z"},{"id":"01JTKK4EGSJDJ2VJHS1JE2Z81Z","body":"We are looking into the issue with some customer experiencing errors while accessing chats that contain files.","created_at":"2025-05-06T20:03:28Z","display_at":"2025-05-06T20:03:28Z","incident_id":"01JTKK4EGS0G845Q5HK8W8NFBV","status":"investigating","updated_at":"2025-05-06T20:03:28Z"}]},{"id":"01JRFK1QVDDGH8QAB9B9S04RB4","name":"Chat queries with large files failing for some users","status":"resolved","created_at":"2025-04-10T10:13:38Z","updated_at":"2026-03-11T15:30:46Z","resolved_at":"2025-04-10T11:11:42Z","impact":"minor","page_id":"01HWMN9TM3JV6JP4RRXK0Z4JER","incident_updates":[{"id":"01JRFPC1XBP2CW9BYAKHH62KTX","body":"The issue has been identified and resolved","created_at":"2025-04-10T11:11:42Z","display_at":"2025-04-10T11:11:42Z","incident_id":"01JRFK1QVDDGH8QAB9B9S04RB4","status":"resolved","updated_at":"2025-04-10T11:11:42Z"},{"id":"01JRFK1QVD11V0VQD9SG74PHBA","body":"We are investigating issues with our llm provider that result in errors for some users in chat when large files are being processed","created_at":"2025-04-10T10:13:38Z","display_at":"2025-04-10T10:13:38Z","incident_id":"01JRFK1QVDDGH8QAB9B9S04RB4","status":"investigating","updated_at":"2025-04-10T10:13:38Z"}]}]}